Staff Correspondent: Bangladesh Telecommunication Regulatory Commission (BTRC) has launched a state-of-the-art Quality of Service Benchmarking System to measure the service quality of mobile operators.
Post and Telecommunication Minister Mostafa Jabbar inaugurated the system on Sunday (November 6). The Secretary of Post and Telecommunication Department was present as a special guest in the event. Khalilur Rahman.
Mustafa Jabbar said in the event that although there were only a handful of people in Bangladesh at the beginning, there are mobile handset users in every house. In this age of changing technology, customer retention will be difficult if service quality is not addressed. With the launch of MNP, there is an opportunity to change the operator keeping the number, but the customer service quality of any operator is not satisfactory.
The minister said that even though the wave was auctioned in 2018, the mobile operators could not fully roll out the wave in 2022. Operators have been instructed to roll out that wave by 2022.
He also commented that the steps taken by BTRC to increase the quality of service are milestones for developing countries. Mentioning that if the price of mobile data can be fixed, the customer will benefit, he urged the concerned to take this step.
Mohiuddin Ahmed, Vice-Chairman of BTRC Commission, said that the test and trial of this high-tech benchmarking equipment purchased from a German-based organization and the technical training of BTRC’s manpower have been completed in order to continuously monitor the quality of outdoor and indoor services throughout the country. Through this new system, four units will be used to measure service quality in different parts of the country. Out of which two are vehicle mounted chassis based systems and two are backpack based systems. Through a total of 24 terminals of each chassis based system, the service quality of 2G voice, 3G voice, 4G voice, 3G data, 4G data and over the top apps like Facebook, Google and WhatsApp can be measured simultaneously.
He also said that chassis based systems have been installed in the vehicle. All these cars will travel through the roads of different parts of the country. And through the backpack based system, the quality of mobile service can be easily checked in outdoor places as well as in different indoor places (eg inside markets, basements of different buildings, inside houses and offices etc.). Network coverage (i.e. mobile network signal strength or weakness) status can be checked at any location with a scanner attached to each of the four units.
At this time, to get out of the existing situation in the telecom sector, the Secretary of Post and Telecommunication Department called upon the operators to increase the quality of service including reducing the drop and increasing the data speed. Khalilur Rahman.
BTRC Secretary Nurul Hamid and Commissioner of Legal and Licensing Department Abu Syed Dilzar Hossain along with senior officials of BTRC were present in the event.
The QoS benchmarking system will have four service quality measurement units permanently linked to a central system installed at BTRC. Through this central system called Smart-Monitor, remote monitoring, management and control of all units used in drive-test activities will be possible. Apart from this, the inspection log files of the four units can be easily received in a central system for post-processing i.e. drive test results.
Through the use of new equipment and systems, the capabilities of BTRC to monitor the quality of service of mobile operators are:
- Service quality can be monitored at 04 locations simultaneously.
- Voice, 3G data, 4G data, OTT services and network coverage monitoring activities of all mobile operators can be conducted simultaneously.
- The system will be able to verify the service quality of 5G technology.
- Live time monitoring and control of all equipment and monitoring activities will be possible centrally.